Virtual Mate Service (hereinafter referred to as the "Service"), operated by MyBenefit Co., Ltd. (hereinafter referred to as the "Company"), collects the following personal information from users. Users have the right to refuse consent to the collection and use of personal information required for the Service. All information provided by users will not be used for purposes other than those specified below. If the purpose of use or the recipients of personal information change, separate consent will be obtained in accordance with relevant laws. Without prior consent, the Company will not use or provide personal information beyond the scope described herein.
| Items Collected | Purpose of Collection/Use | Retention and Use Period |
|---|---|---|
|
- Nickname, phone number, email, photo, date of birth, gender, height, weight - Automatically generated information during Internet service usage such as IP address, cookies, MAC address, service usage records, visit logs, records of misconduct, etc. |
- Membership management - Identification for providing services - Delivery of notices and guidance - Handling of civil complaints (identity verification of complainants, contact notifications, case investigation communications, and result notifications, etc.) |
Until membership withdrawal or disqualification (However, if required by applicable laws, the information will be retained for the statutory period.) |
| - VM body measurement and exercise usage data (posture, joints, physical strength, body composition, blood pressure, exercise, etc.) |
- Provision of personalized services based on user information and usage records | |
| - Entire collected items | - Statistical analysis of product/service usage information and service/product recommendations |
① Records of consumer complaints or dispute resolution under Article 6(1) of the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, etc.: 5 years
② Records of contracts or withdrawal of subscription under Article 6(2) of the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, etc.: 5 years
③ Records of payment and supply of goods under Article 6(2) of the Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, etc.: 5 years
④ Records of electronic financial transactions under Article 12(1) of the Enforcement Decree of the Electronic Financial Transactions Act: over KRW 10,000 – 5 years; less than KRW 10,000 – 1 year
① Users may exercise the following rights regarding personal information protection with the Company at any time.
1. Request to access personal information
2. Request correction of errors, if any
3. Request deletion
4. Request suspension of processing
② The exercise of rights under Paragraph ① may be made in writing, by email, or by fax in accordance with Form No. 8 of the Enforcement Rules of the Personal Information Protection Act. The Company shall take measures without delay.
③ If the data subject requests correction or deletion of errors in personal information, the Company shall not use or provide the relevant personal information until the correction or deletion is completed.
④ The exercise of rights under Paragraph ① may also be made through a legal representative of the data subject or a person delegated by the data subject. In such cases, a power of attorney in accordance with Form No. 11 of the Enforcement Rules of the Personal Information Protection Act must be submitted.
① The Company uses users' personal information only within the scope of the purposes notified at the time of collection, and will not use or provide such information beyond that scope without the prior consent of the user.
② In accordance with Articles 17 and 18 of the Personal Information Protection Act and Article 24-2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Company may provide personal information to third parties only with the consent of the data subject or when required by law.
③ Currently, the Company provides personal information to third parties as follows:
| Recipient of Personal Information | Purpose of Use | Items of Personal Information Provided | Retention and Use Period |
|---|---|---|---|
| Organizations/Centers using the Virtual Mate Service | User identification Provision of Virtual Mate Service Event provision |
1. Nickname 2. Date of birth 3. Gender 4. User ID (contact information) 5. Email 6. Height 7. Weight 8. VM body measurement and exercise usage data |
Until membership withdrawal Until expiration of service contract with the recipient |
① Currently, the Company entrusts the following tasks for smooth processing of personal information:
| Entrusted Party (Consignee) | Details of Entrusted Tasks | Retention and Use Period of Personal Information |
|---|---|---|
| KT cs | Handling of complaints, civil service processing (operation of customer service center) | Until membership withdrawal or termination of consignment agreement |
| NAVER Cloud | ||
| Provision of email and SMS sending services | Until membership withdrawal or termination of consignment agreement |
② When entering into a consignment agreement, the Company specifies in the contract or related documents the prohibition of processing personal information for purposes other than the performance of the entrusted tasks, technical and administrative protective measures, restrictions on re-entrustment, supervision of the consignee, liability for damages, etc., in accordance with Article 25 of the Act on Promotion of Information and Communications Network Utilization and Information Protection. The Company also supervises whether the consignee handles personal information securely.
③ If the contents of the entrusted tasks or the consignee change, the Company will disclose such changes without delay through this Privacy Policy.
In principle, when the data subject withdraws consent for the collection, retention, and use of personal information, or when the purpose of collection and use has been achieved, or when the retention and use period has expired, the Company will destroy the relevant information without delay.
However, if retention is required under the Company's internal management plan or applicable laws, the information may be stored for a certain period before being destroyed. The destruction procedures and methods are as follows:
a) Destruction Procedures
The Company establishes a destruction plan for personal information that must be destroyed. The Company selects the personal information subject to destruction, obtains approval from the Personal Information Protection Officer, and then proceeds with destruction.
b) Destruction Methods
Personal information printed on paper will be shredded or incinerated. Personal information stored in electronic file format will be deleted using technical methods that make recovery impossible.
|
Personal Information Protection Officer Name: Seok-Mo Chung, Hyun-Jin Kwon Affiliation: MyBenefit Co., Ltd. Phone: +82-2-533-0533 Email: simonchung@mybenefit.co, jin@mybenefit.co |
Person in Charge of Personal Information Protection Name: Da-Yeon Cho Affiliation: MyBenefit Co., Ltd. Phone: +82-2-533-0533 Email: dycho@mybenefit.co |
In the event of any additions, deletions, or modifications to this Privacy Policy due to changes in laws, policies, or security technologies, the Company will notify users through the "Notices" section at least 7 days prior to the implementation of the revised Privacy Policy.
Effective Date of Privacy Policy: September 1, 2025